Categories
Technology

Five things to know about ChatBots

ChatBots are programmed systems that interact with users in areas such as learning, personal assistance, and customer service. Meet them.

1

They imitate the conversation with a human:  their success lies in this aspect. Whoever interacts with a bot must feel that they are having a conversation similar to the one they would have with someone of flesh and blood, which is why these systems must use a close language, created based on the needs of the user and their way of communicating.

2

Its programming and modulation:  according to José Ignacio and Javier Perea, bot developers from the Spanish company  Antakira Software, these programs work in three ways: through rules that will make the bot answer the user in a certain way, for example, every time the user says “hello” or “goodbye”, the mechanism will deliver a standard response. Through statistical systems that allow a broader collection of responses and therefore make bots more creative and unpredictable. Finally, there are hybrid systems in which one phase of the interaction can be resolved from rules and the other from statistics. In addition, these are modular developments, that is, they have an input module to detect what the user says, whether writing or speaking aloud, a module that processes this information to generate the response, and another that indicates the response by means of text on the screen or from a speaker.

3

The first bot in history:  Eliza, developed in 1966 by Joseph Weizenbaum, a computer science professor at the Massachusetts Institute of Technology, was a chat window that intended to recreate a conversation between a patient and a psychologist, so a person would write a comment and The system, based on the identification of keywords, continued the chat making the interlocutor believe that he was speaking with a human. When Eliza didn’t identify any words, she returned the phrase in the form of a question or exclamation.

4

They also fail:  the advantages of this type of system are linked to the good use that users give them. In March 2016, Microsoft launched the Tay bot via Twitter  , a teenager programmed to chat with young people between the ages of 18 and 24. In less than a day, the bot was shut down due to the inappropriate content of her responses, among other things, Tay said she was in favor of the Holocaust and “hated everyone.” Microsoft blamed users for abusing the bot’s responsiveness and prompting it to post these types of tweets. The film Her , by director Spike Jonze, best original screenplay at the 2014 Oscars, also talks about the risk of bots. In it, a writer falls in love with her operating system, generating a completely atypical relationship.

5

Bot potential:  “As the power of bots increases, they will be able to take on more complex tasks that do not require physical contact with the user. Specifically, it is estimated that a large number of the services now provided by telemarketers will be able to be supplied through these systems”, explain José Ignacio and Javier Perea. According to them, one of the areas with the greatest potential for this type of technology is health, where prototypes have already been developed that offer psychological care and allow patients with degenerative diseases to identify faces and remember information.

Bots that will surprise you

 

Amazon Alexa  is a   home gadget , developed by Amazon, that activates when you say the word “Alexa”. It allows you to manage all the home automation of a house and also works as a personal assistant. This system is not yet available for Latin America.

Weobot from Stanford University:  This bot was designed to help patients with depression. It works from simple conversations that do not last more than 10 minutes.

Carla from Avianca:  this chatbot can be consulted through  her Facebook page  and provides help with issues such as check-in, the purchase of flights and itineraries.

 
 
 

Mitsuko:  According to the Leobner Prize, which each year recognizes the bots that best imitate human interaction, this was the best of 2016 and 2013. Your system appears to be an 18-year-old girl, with whom you can talk about any topic , preferably from short sentences.

Talk to Cervantes:  it is a development of the Antakira Software company, which allows the user to have a conversation with the writer Miguel de Cervantes Saavedra about his life and work.

Has your company already implemented these types of systems? Tell us about your experience.

Categories
Analytics

View data to make decisions

Reports gain exponential value when graphed. Get to know the Smart Visual so you don’t get lost in a sea of ​​data.

1

What is Smart Visual Data?  It is a tool that reinterprets  business software  to change the presentation of data, taking information from various sources to capture on one screen or several ( videowall ) a complete overview of the business and the sector in real time and with attractive, simple and intuitive graphics. .

2

How can Smart Visual Data help my business?

  • Sort, rank and prioritize the most important data.
  • It crosses various sources of information to speed up decision making.
  • Visualize the fulfillment of commercial or strategic objectives.
  • Keeps work teams informed, motivated and integrated.
  • Project an image of transparency and innovation.
  • Generates reliable and real-time information.
  • It provides the ability to predict future problems.
  • It is the next and logical step of  Big Data and Smart Data .

“With Smart Visual Data, companies have greater control and have the data constantly in view, so that, consciously or unconsciously, they are always analyzing it. And, most importantly, they are getting it.”

Majo Castillo,
Director of Operations of the company Zeus, pioneers in the creation, development and implementation of this system in Spain.
3

How does it impact my business management?  The impact of Smart Visual Data varies greatly and depends on several factors. There are clients who install it to improve business management, increase their sales in a specific territorial area, increase conversion indicators with clients or optimize the organization of tasks and projects in a specific department. However, and as an example,  it is estimated that a business can reduce the control times of its  stock , going from 3 hours to 10 minutes .

Smart Visual Data conveys emotion and facilitates making the right decisions at the right time.
4

What requirements must I meet to install this tool in my business?  Smart Visual Data is the natural evolution of analytics towards processes where people prevail. It creates a management system that, far from creating tedious reports and complex graphics, facilitates decision making. The only requirement to have it is to generate enough data in a  software  or even in an Excel file, ERP (resource planning systems) or CRM’s to ‘paint’ them in a control panel, in such a way that they show the living history of the company.

5

What are the implementation phases?  It is made to measure after defining which indicators are most important to display. Part of a knowledge stage to get to know the business and the communication flows well; Subsequently, the KPI’s (key performance indicator) are established, the technological connection to the sources is made and finally or in parallel, the programming and design of the graphics or  dashboards are carried out .

 
 
 

To learn more about Smart Visual,  watch this video

 

Categories
Security

Anti-fraud ecosystems

The way to protect physical and virtual documents to shield identity, support or complement printed information and trace information in real time.

Before, holograms, security papers, magnetic prints, watermarks and seals were almost enough to protect valuable business information, which was almost always printed. Today, complete solutions are necessary that guarantee not only the custody of the data, but also integrate the physical information with the virtual one. There are ways to do it:

1

Link physical documents to virtual information:  beyond controlling the theft of information, companies must have confidential information systems without risks that integrate their documentation, records or files to the data in the cloud. This is the case of passports and notarial and conservatorship certificates, which, in addition to being protected as physical documents through security printing resources, have innovations that allow traceability with digital data of the persons or titles they represent.

2

Security printing:  at  Cadena  we have a specialized plant that guarantees the reliability and transparency of documents through technology and innovation. There we print documents such as Icfes type booklets, individualized with differential information to avoid fraud; automated lottery tickets to ensure transparency in the delivery of prizes, among other items such as plastic cards with a chip or high-security identification, checks and checkbooks, valued forms, notarial paper, transportation tickets, ticket office, diplomas and labels.

3

Inventory platforms:  to control merchandise and equipment through real-time validations that integrate the complete logistics process from enlistment, transportation, personnel coordination, reverse logistics, among others.

 

Categories
Technology

Ideas from today’s technological world

For the French philosopher Michel Serres, young people born with digital technology are the Thumbelina generation, characterized by having enough information to make decisions. He explains it with the following ideas.

1

Technological revolution
Computers offer an original solution for the “support-message” that has undergone three transformations over time. The first, with the appearance of writing, the second with the invention of the printing press and the third generated with the advent of information technology  and its legal, political and economic impact. “The crisis that we are experiencing today is, roughly speaking, the same one that we have experienced twice.”

2

Invent unimaginable things
“With our mobile phones in hand, we master many things. The pessimists say: ‘it is information’ and they are right. Information is not knowledge, it is knowledge. Faced with these mutations, there is no doubt that it is convenient to invent outside of outdated frameworks.

3

Hyperconnected
“With his GPS he travels the planet, with Wikipedia he hoards the knowledge of humanity, thanks to his agenda he communicates with his friends wherever they are. The connective replaces the collective, produces communities, associations, ways of being together that were previously unpredictable.  Thumbelina has the immediacy and an experience of present time that no one has had before.

4

New institutions for new times
Existing institutions, according to Serres, have been created for a world that no longer exists. “Young people will have to reinvent everything  and create a more participatory democracy.”

5

The new media
“On the one hand there is the passive posture (television), with which we fall asleep. And with it we can become relatively stupid. But being  in an active position (computer) you have the possibility of becoming intelligent”.

6

Climate change
Thumbelina is not responsible for climate change. It is about an economic question like the Industrial Revolution of the 18th and 19th centuries  that generated the comfort that we know with the destruction of the planet. “We must enable a planet where future generations can live, at least as well as us or even better.”

Meet Michel Serres

For most of his life he has been a professor, and since 1982 he has taught at Stanford University in nearby  Silicon Valley .  Serres  has witnessed the development of new technologies and their incorporation into daily activities.  He is a traveler, athlete, environmentalist and science popularizer with a multidisciplinary vision.

“The Thumbelina generation holds in their hands a new time, space and access to information. A new world”,

Michel Serres.
 

At the beginning of the 21st century, he warned in the newspaper  Le Monde  that  computing was too old in its objectives and too new in its achievements,  he said that “as happened with writing and printing, they will affect most social practices” .

In 2012 he published the essay Thumbelina, in which he explains how young people must face the third revolution: the transition to new technologies.

More about Michel Serres and Thumbelina  here

 

Categories
Innovation

Spin-off: the industrial revolution from academia

Companies find in universities an ally to innovate and renew their portfolios. Learn about five key aspects for the development and future of the  Spin-off  in Colombia.

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From the classroom to social transformation:  thanks to the  spin-off,  ideas from academia such as Instagram, WhatsApp, YouTube and Netflix went from being shelf projects at Stanford University to forms of communication and entertainment that changed the lives of millions of people .

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From startups to  spin-offs :  unlike  startups  that are born from innovative ideas,  spin-offs  are created within a company, academic center or research institute that has its intellectual property rights protected.

“Spin-offs are an opportunity for companies to create and find new utility models and identify a differential value in intellectual property, the opportunity to renew themselves and consolidate an innovative organizational culture.”

Gustavo Buitrago Hurtado,
National Director of Extension and Intellectual Property of the National University of Colombia.
3

From paper to action:  to increase the opportunities for these ventures and regulate aspects such as the delivery of incentives for the exploitation of intellectual creations, Law 1837 of 2017 was created in Colombia, which defines some categories and favors the inclusion of employees and public institutions in its constitution. “They are also an opportunity for companies to create, find different utility models and identify a differential value in intellectual property, the opportunity to renew and consolidate an innovative organizational culture,” explains Gustavo Buitrago Hurtado, National Director of Extension and Intellectual Property from the National University of Colombia.

4

From the idea to the business solution:  for  Spin-offs  to be viable, the relevance, feasibility and sustainable projection in the short, medium and long term must be considered. And then other aspects such as commercial survival and profit sharing that encourage the establishment of new R&D funds. Intellectual property rights, for their part, must be considered from the outset because they are part of the business model. “Each case is specific and must be resolved with regard to the product or service, the relationship between the partners and the investment during the planning and execution of the project,” says Adriana García, director of Innovation at Eafit University.

5

From investment to business benefits:  What do companies gain from  spin-offs ?:

  • Benefit from innovative and high value-added entrepreneurship.
  • Have the academic, scientific support, prestige, trust, security and solidity of researchers, laboratories and certified institutions.
  • Optimize costs and expedite the renewal of the business portfolio.
  • Reduce the risk of investing in new products or services.
  • Receive royalties for intellectual property licensing.

5 successful spin-offs in Colombia

  • HolaDr,  telehealth care model for pediatric consultations (Intergrupo, CES and Seguros Sura).
  • LiiB,  bioinput to control the fungus that causes sigatoka (Eafit and Augura).
  • Bit Data,  data processing through artificial intelligence (Technological University of Pereira).
  • Siotics,  automation and control through the internet of things (Catholic University of Manizales).
  • Faktor Bureau,  services and products focused on financial risk (Universidad de Medellín).
 

Categories
Innovation

The lessons learned after the success of Wikipedia

Jimmy Wales was one of the creators of the world’s largest online encyclopedia. He learns the lessons of this free and collaborative knowledge model that companies can apply.

Wikipedia is a “giant organized by volunteers”,  which integrates a long-term vision and a simple and innovative operation that  challenges traditional collaborative work systems, says  Jimmy Wales,  its co-founder, promoter and president emeritus of the non-profit foundation. for-profit  Wikimedia .

At 50 years old, this character has been considered by Time magazine among the 100 most influential people in the world, in the category of Scientists and Thinkers. According to his own website, he “received his bachelor’s degree in finance from Auburn University and entered the University of Alabama Finance PhD funding program.” He was a university professor and constantly declares his urge for learning and objectivism.

His open policy vision turned readers into contributors and contributors into evangelists for a philosophy of open access to knowledge. In 2015, he was awarded the Princess of Asturias Award for International Cooperation in Spain for “being an example of international, democratic, open and participatory cooperation, in which thousands of people of all nationalities selflessly collaborate, which he has managed to make available to everyone.” universal knowledge in the world in a similar vein to that achieved by the encyclopedic spirit of the eighteenth century”.

 
 
 

Four lessons from Wikipedia for the business world

1

Quality control
For Jimmy Wales, the world’s largest encyclopedia should not take sides on issues. Report neutrally with what reputable sources have said about it. “The interesting thing is that there are many people talking and debating until the last word of a sentence so that it is perfect. It is because of things like this that we managed to maintain a neutral gaze, ”he says.

2

Agility in important decisions
“Wikipedia’s governance model is a very confusing mix of consensus that allows you to work on something democratic,” says Wales. However, sometimes it behaves like a monarchy when relevant decisions have to be made. As a visionary and co-founder, Jimmy Wales spends not as much time as he would like to edit articles, but rather to define editorial policies and other far-reaching strategic projects.

3

Wikipedia is a tool for understanding the facts
“It is a historic moment to learn together. The fundamental vision of Wikipedia is to say that we have an incredible tool that unites people, that shares knowledge and that makes us understand each other.

4

Timely information at your fingertips  It is estimated that in the coming years more than one billion people in the world will be connected to the Internet through their mobile devices, which means for people to have all the knowledge in their pockets within easy reach. her hands from her. “Now we have to encourage students to go further, to analyze the data. Wikipedia is a place of questions, not answers,” she explains.

We want to know your opinion about Wikipedia. Tell us what you think about this free and collaborative knowledge tool.

 

Categories
Innovation

A record corporate strategy

Companies must define a strategy based on their unique skills, executable, measurable and focused. Get to know the formula of the great athlete Usain Bolt, replicate it in his company and go from vision and vision to the way of playing.

Usain Bolt, winner of eleven world titles and eight Olympic titles, made a radical bet that established him as the fastest athlete in the world. After his repeated victories in long competitions of 400 and 200 m, he decided to focus on 100 m races until become the best of the best.

As it did?

His first task was to detect his unique abilities, perfect them, polish his shortcomings, gain experience and beat his own records until he became the best.

His strengths are clear and he has consistently implemented them.

How to replicate Bolt’s methodology in your corporate strategy?

“The definitions of mission, vision and strategic objectives are not understood or executable by 80% by company collaborators and they tend to have a large gap between aspirations and reality.”

How to create a winning, understandable and executable strategy?

1

Define the set of unique capabilities of the company: that is, business skills that are in line with the way of doing things, with early challenges, with success stories. Tools that are not easily available and have a lot to do with day-to-day life and very little to do with having a great human team, good assets, a robust portfolio, cutting-edge technology and other elements that can be contracted, bought, incorporated and that are on the market. For example, the ability to make operations profitable, develop customized products in a short time or at a very low cost, leadership in a niche. “There must be between three and six engines that allow the company to reliably and consistently deliver a specific and relevant result in a market,” explains Óscar Prada, Strategy and Consulting Leader at Price Waterhouse Coopers.

“The only proven and sustainable way to create true competitive advantage is to put differentiating capabilities at the heart of your strategy.”

Oscar Prada,
Strategy and Consulting Leader at Price Waterhouse Coopers.
2

Establish a way of playing in the market:  it is the way in which value is going to be generated for customers and for the sector in which the company operates. There are standardized ways to do it, the most common are being a  Category Leader , like Coca-Cola, Intel, General Electric, which have the largest market share in their category; Aggregator , such as Amazon or Apple, that bring together multiple providers into a single experience; Consolidator , such as Cementos Argos and Cisco Systems, that dominate an industry or a market through acquisitions; Player of Reputation , such as Natura, Johnson and Johnson and Bayer, which positioned themselves as reliable suppliers; Low cost, such as Ikea, Ryanair, which offer the cheapest prices with a quality comparable to that of the market; Experience provider , such as Lego and Starbucks that are strong in creating experiences and are viable in all price segments; among other ways such as being  a multi-platform Provider, Solver, Risk Absorber, Challenger, Follower or Niche Specialist,  among others.

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Create an offer of products and services with focus and value:  part of the hypothesis that to conquer a market you have to earn a place and be the best doing what really matters to customers. Therefore, products and services must reveal strategy and demonstrate capabilities. The portfolio must be aligned with the strategy and not the other way around. For this reason, the Megas are increasingly relevant to the vision, because they allow defining a clear objective and measuring the strategy based on the generation of income.

And after the strategy what?

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Make decisions based on challenges:  make acquisitions, modify the portfolio, divest, integrate production units, etc.

2

Align costs and investments:  make budgets with a zero base, not with a rear view mirror. Cut expenses where it is due and invest in the new challenges: people who support the challenges, development of potentials, technology, process improvements as planned.

3

Unify the culture:  The people and atmosphere in the halls of the company must reflect the strategy. For that to happen, you must have where you are going, why, with what tools, with what challenges per position and evaluate and make decisions on those definitions.

4

Refocus talent:  Hire and train people to power new processes.

So you have to forget about the mission and vision?

Not necessarily, but the important thing is not to define the statement to realize that it is not achievable, but to do it the other way around, what do I know how to do well and like nobody else, what opportunities does that quality give me in the market, how am I going to play, how am I going to market and show my value to clients and what challenges do I impose on myself in the face of the new challenge.

 

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Incentivize your sales forces

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Incentivize your sales forces

Our Incentives module is the digital platform that allows you to encourage your team with a strategy in which points can be accumulated for meeting the objectives and these, in turn, can be redeemed for hundreds of products available in a marketplace.

At Cadena we design powerful and easy-to-manage strategies; adjusted to your needs and budget, we have:

• A catalog with 15 categories of physical and virtual prizes with more than 1,000 prizes available
• More than 70 prize and benefit providers
• Fast deliveries throughout the National territory
• Management of the PQRs process and guarantees Large companies have trusted us because our experience shows it:

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Fast deliveries nationwide

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Catalogs with 15 categories and more than 1000 prices 

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