Beyond outsourcing processes, integration is about strengthening processes hand in hand with allies. Learn more below.
A good example of process integration is when executives and engineers from a brand meet with engineers from their suppliers, find possibilities to improve parts, make requirements and receive proposals and, in the end, make improvements to the product… and also to the process: that equipment, with its brand, with its price, with its commercial strategy, may not pass through your hands at any time.
It is what Apple is doing: it no longer designs its processes in isolation, but sits down with its suppliers and together they work on developments, carry out tests and adjustments. It is not just a question of quoting and requesting a requirement so that it is ready at a certain time, it is necessary to involve all those who are part of the production chain so that they understand how it should be done.
How to work in integration?
So that all areas and suppliers are correctly related and can guarantee customers quality products or services that satisfy their needs or requirements in the time they demand, it is necessary to think about integration policies with suppliers, which have to do with systems, processes and strategies that allow greater agility and efficiency.
Juan When thinking about integration, everyone must be seen as part of the same strategy, which is executed through different processes and whose objective is to impact customers, seeking to have a positive response. If something fails, you have to see it as a whole, not in isolation.
The challenge today is to adopt methodologies that facilitate integration and dare to deliver internal processes to third parties, for example, in data analytics there are specialized companies whose processes and results, in general, tend to be very high and have better assurance, “if it is properly integrated with whoever executes the analytics, it is as if it were done internally”, explains Luis Javier del Corral, Vice President of Chain Innovation and Development.
“Integration is more than reducing the number of intermediaries in a process, it is reducing the number of processes.”
Luis Javier del Corral,
Finally, what integration seeks is to make real teams to carry out processes, regardless of whether the members are “on one side of the wall or the other”. Today, many companies contract processes externally because they trust the experience of the partner, but they create an area within that must receive and reprocess, this tends to reduce efficiency and make it more expensive, therefore, after finding a partner to do it, the objective must be be to integrate and design a process together.
This is how Cadena is doing it
Cadena’s proposal in digital is to operate processes that are not core for clients, as is the case with statements: a process in which sensitive information is handled but in which Cadena, thanks to the reliability it has generated, it is capable of executing, thus saving the client a process, which may even be redundant internally.
It is currently implementing methodologies with BPM technologies and once the processes are set up, with an information system you can:
- Monitor if they are being efficient enough.
- Suggest changes, but also model and simulate before putting them into operation, which is of great value because you can have information about what will happen if a certain change is applied and this is done with real historical data.
- Prevent possible losses.
- Get more efficiency and reduce costs.
Communications is another of the processes that can operate, through a system that generates emails, text messages and other means with which a company communicates with its customers. This operation is done smoothly, more efficiently and without duplication.