{"id":14115,"date":"2024-09-15T12:01:28","date_gmt":"2024-09-15T17:01:28","guid":{"rendered":"https:\/\/www.cadena.com.co\/?p=14115"},"modified":"2024-09-15T12:01:30","modified_gmt":"2024-09-15T17:01:30","slug":"experiencia-de-cliente","status":"publish","type":"post","link":"https:\/\/www.cadena.com.co\/en\/experiencia-de-cliente\/","title":{"rendered":"Experiencia de cliente"},"content":{"rendered":"<p>\u00bfQu\u00e9 herramientas funcionan para mejorar la experiencia de usuario y qu\u00e9 elementos claves tener en cuenta para personalizarla? Fue una de las preguntas que resolvimos junto a Manuel Cano, Director de Servicios de Interacci\u00f3n con el cliente en SURA, Colombia.<a href=\"https:\/\/www.cadena.com.co\/en\/conocimiento\/en-vivo-experiencia-del-cliente-un-rol-para-toda-empresa\/\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>\u00bfQu\u00e9 herramientas funcionan para mejorar la experiencia de usuario y qu\u00e9 elementos claves tener en cuenta para personalizarla? Fue una de las preguntas que resolvimos junto a Manuel Cano, Director de Servicios de Interacci\u00f3n con el cliente en SURA, Colombia.<\/p>","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[98],"tags":[],"class_list":["post-14115","post","type-post","status-publish","format-standard","hentry","category-en-vivo"],"_links":{"self":[{"href":"https:\/\/www.cadena.com.co\/en\/wp-json\/wp\/v2\/posts\/14115","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cadena.com.co\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.cadena.com.co\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.cadena.com.co\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cadena.com.co\/en\/wp-json\/wp\/v2\/comments?post=14115"}],"version-history":[{"count":1,"href":"https:\/\/www.cadena.com.co\/en\/wp-json\/wp\/v2\/posts\/14115\/revisions"}],"predecessor-version":[{"id":14116,"href":"https:\/\/www.cadena.com.co\/en\/wp-json\/wp\/v2\/posts\/14115\/revisions\/14116"}],"wp:attachment":[{"href":"https:\/\/www.cadena.com.co\/en\/wp-json\/wp\/v2\/media?parent=14115"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.cadena.com.co\/en\/wp-json\/wp\/v2\/categories?post=14115"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.cadena.com.co\/en\/wp-json\/wp\/v2\/tags?post=14115"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}