Acciones del sitioUse Mayús+Entrar para abrir el menú (nueva ventana).Abrir menú Desplazarse hacia arriba
Inicio de sesión
Sign In
Search
Our Company
  • Who we are

  • Who we are?

    We are a market leader that boasts tools, products, and methodologies, to make your business more profitable.

  • Where we are

  • Where we are?

    We operate throughout Colombia, with offices and plants in Medellín, Bogotá, Cali, Barranquilla, and Bucaramanga.

  • Partners

  • Partners

    We sign alliances and agreements with the main companies and firms that support our business around the world.

Home > FAQ

FAQs

Fraud Prevention

Why should you engage us?

Because we have reliable, secure processes starting with the design and all the way through to distribution. We work and innovate with special technology and inputs, to satisfy the specific need for security that our customers’ documents require. We offer you the highest levels of protection for your brand and products. And we boast top quality standards.

What processes and inputs guarantee product security?

To increase security and decrease the odds of counterfeiting and adulteration, we offer consulting and the design of the document, substrates, and last generation security inks, holograms, and scratch areas, intelligent systems. We also have the services of document custody, monitoring your products throughout the production line, and document distribution follow-up and control.

How do the inputs decrease the odds of counterfeiting my products?

At Cadena we have a research, development, and innovation area that is constantly researching security matters and counterfeiting and adulteration techniques; that means that we can avoid possible risks of fraud by using innovative, tailor-made products with optimum security mixes.

Can a mix other than those elements be developed or do you only offer standard security processes?

What is most important for us is to make each valuables document a unique, innovative product that is also secure, so that it can to face the market and the different forms of fraud.

Document Management

Why should I engage you?

Because we are reliable, which the large companies with whom we work will readily certify. In addition, we offer integrality, coverage, experience, and flexibility. We adapt our processes to your needs.

What advantages does e-invoicing have?

It reduces the time involved in document management, information gathering and storage, and information querying. It boosts productivity, which means savings in issuance and reception processes. It offers integration with information systems, efficient document management, and expeditious information localization. Also, it supports cross sales business, customer loyalty, and Transpromo.

What is the difference between a traditional digitalized invoice and an e-invoice?

Traditional invoicing using a manual digitalization process and document indexing does not necessarily meet all legal e-invoicing requirements. The issuance (generation and numbering), dispatch, acceptance, conservation, and exhibit are not done using magnetic media. The e-invoicing process meets all of those requirements.

Relationship Marketing

What is a direct medium and what advantages does it have?

A direct medium is a medium aimed at a particular person and not at a general group as is the case of ATL and mass media advertising. Some of the advantages of direct media are the ability to customize messages, measure campaign effectiveness, and create ongoing communication.

What benefits does implementing a multiple-channel media campaign have?

Implementing multiple-channel campaigns has advantages such as:

  1. Increased campaign effectiveness.
  2. Identification of the best media for each segment or person.
  3. Greater brand and message recall.
  4. Progressive cost savings.

How can I know what the best direct medium for my customers is?

To know what medium is the most appropriate for reaching your customers, you must first know your customers. At Cadena we support you in that process by analyzing your databases as well as the measurements resulting from campaigns, to discover the best media for each customer profile.

What is Transpromo and what benefits does it have?

Transpromo is a direct communication medium that takes advantage of a customer’s transaction information to communicate special offers pertinent to the person receiving the communication.

* Transpromo is a Cadena S.A trademark registered in Colombia.

Staff Magazine

What type of publication is Staff?

Staff is Cadena’s magazine for its customers. The publication mainly addresses topics of top management, trends, and technology.

How often is the magazine issued?

The magazine is issued on a quarterly basis and Cadena’s customer company directors are its target audience.

Who publishes the magazine?

Staff is published by Taller de Edición, one of Cadena’s affiliates. It works with a specialized team of journalists and graphic art designers.